A little help
You don’t have to figure it out alone.
Start with a message
A practical guide to your first note, recipient, and check-in schedule.
Read the guide →Check-ins & delivery
What happens after a missed check-in, and what cannot be recalled.
Read the guide →Privacy & access
Understand the current security model and private recipient links.
Read the guide →Common questions
What counts as checking in?
Sign in to the app, tap the check-in button, and wait for a successful confirmation. Opening a reminder email or visiting a link does not count. A failed or offline request has not reset your schedule.
What if I miss a check-in?
A missed check-in starts the reminder sequence rather than immediately releasing your messages. Reminders advance one stage at a time, followed by the configured grace period. You can check in before release to reset the process, or pause your switch.
Does my recipient need the app?
No. The intended recipient experience is an email with a private browser link. A released-message link expires after 30 days. Anyone who obtains the original link can use it while valid, so recipients should keep it private.
Can I export or delete my information?
The current app includes account export and deletion in Account. An export contains written content and account records; existing media files remain separate. Account deletion cannot be undone and does not cancel an app-store subscription, which you must manage separately.
Write to us.
Describe what you were trying to do, what happened, and your device and app version. Please leave out passwords, private recipient links, and message contents.
support@khaosstudio.comSupport is not an emergency service. If a check-in fails, retry from the app and wait for confirmation; sending a support email does not reset your schedule.